Did you know that you can access a great deal of information regarding technology via a page on our district website? The link to this page is available via our blog and is included in this post below as well:
https://www.hilton.k12.ny.us/district.cfm?subpage=4419
The COVID-19
Technology page on the district website is the main source of resources for
technical support for you and your child during remote learning. On the
page there is information pertaining to:
· Our
district internet status that impacts student Chromebooks
· Initial
troubleshooting steps to try with Chromebooks before reaching out to a tech for
support
· How
to documents and videos for properly cleaning the Chromebook during this
COVID-19, setting up printing for home, how to use the Chromebook, etc.
· How
to access technical support. Over the course of the summer, we worked to
enhance our remote support model. As of Sept. 8, the students will
have the ability to put in a tech support request via our SchoolDude Help Desk
system. For parents of our younger learners, you will be able to put in a
tech support request using your child’s account. Further, on Sept. 8,
there will be a remote help desk phone number to call if a ticket is not able
to be submitted.
Thank you to our families for all that you do to work as partners in support of the success of our students.
